Client Device Onboarding
Agentless Setup
Prerequisite of Device Compatibility
Confirm whether your device supports eSIM technology. You can usually find this information in your device settings or on the manufacturer’s official website.License Assignment
Before proceeding, ensure that the correct license (Protect & Connect) is assigned to your user in the beem Hub. This is required for agentless operation.eSIM Activation Process
- Scan the eSIM QR Code
- Follow the on-screen instructions to install the eSIM directly on your device.
- If you are using a dual-SIM setup, make sure to select the beem eSIM line for mobile data usage. This setting can be adjusted later in your device’s mobile network settings.
Agent-Based Setup
- Download the beem app: Use the latest version of the app for your device.
- Follow the on-screen instructions to install and set up the beem app on your device. For additional support, select the appropriate onboarding guide below to ensure a smooth and secure setup experience:
iOS/iPadOS Onboarding Guide
Follow these steps to set up the beem app and ensure a secure, seamless experience on your iOS/iPadOs device.
1. Initial App Setup
- Launch the beem app and follow the in-app setup prompts.
Tips for the best experience:
- Enable notifications to receive important updates (e.g., security alerts and safety measures).
- Allow location access to ensure optimal app functionality.
2. Set Up a Secure Connection
Once the app setup is complete:
- Download the security profile when prompted. Confirm the download.
- Open : Settings > General > VPN & Device Management > Swisscom beemNet Root CA
- Tap Install (top right corner).
- Enter your device passcode.
- Tap Install again to confirm.
- Once installed, return to the beem app.
3. Enable Certificate Trust
To enhance data security and ensure trusted connections:
- Go to : Settings > General > About > Certificate Trust Settings
- Enable Full Trust for the root certificate: Swisscom beemNet Root CA
- Tap Continue, then return to the beem app.
4. Allow VPN Connection
When prompted, allow the VPN connection to activate secure communication.
5. You're all set!
Enjoy using beem!
Android Onboarding Guide
Follow these steps to set up the app and ensure a secure, seamless experience on your Android device.
1. Initial App Setup
- Launch the beem app and follow the in-app setup prompts.
Tips for the best experience:
- Disable battery optimization for the beem app to ensure uninterrupted background activity.
- Allow display over other apps to enable important overlays and alerts.
- Enable notifications to stay informed about security updates and app activity.
- Grant location access to support full app functionality.
2. Install the Security Certificate
To establish a secure connection:
- Download the Swisscom beemNet Root CA certificate file: SwisscombeemNetRootCA.crt
- Open your device settings and search for "CA certificate" (this may vary slightly by device).
- Locate and install the downloaded file: SwisscombeemNetRootCA.crt
- Confirm the installation when prompted.
- Return to the beem app.
3. Allow VPN Connection
When prompted, allow the VPN connection to enable secure and encrypted communication.
4. You're All Set!
Enjoy using beem!
macOS Onboarding Guide
Follow these steps to set up beem and ensure a secure, seamless experience on your macOS device.
1. Initial App Setup
- Launch the download file and follow the on-screen installation prompts.
- When prompted, enter your macOS password to authorize the installation.
- Proceed with the installation of the required package scripts.
- Enter your password again to confirm.
- Once the installation is complete, close the installer.
2. You're All Set!
Enjoy using beem!
Windows Onboarding Guide
Follow these steps to set up beem and ensure a secure, seamless experience on your Windows device.1. Install beem
- Launch the downloaded beem installer file.
- Follow the setup prompts:
- Click Next to proceed.
- Click Install to begin the installation.
- When prompted, click Allow to authorize changes.
- Wait while the Setup Wizard completes the installation.
- Click Finish to launch the beem app.
2. You're All Set!
Enjoy using beem!
Support
📞 If you need support, please visit the contact page or call 0800 055 055